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Frequently asked

If your question is not here, email support@saintnorda.com. A person reads it and answers within one business day.

How long does delivery take?

We pack and dispatch within 1–2 business days. Tracked delivery inside the US takes 7–12 business days. You get a tracking link the moment the parcel leaves.

Our products ship from our suppliers rather than from a US warehouse. That is why it takes longer than a same-day retailer, and it is also why the price is what it is.

How much is shipping?

Free on orders over $95. Below that it is a flat $6, anywhere in the US.

Do you ship outside the US?

Not yet. We are a US store for now. If you are elsewhere and want to be told when that changes, join the newsletter.

What is your return policy?

30 days from delivery. The item has to be unworn, unwashed and still have its tags. Email us first with your order number and we send you the correct return address.

Return postage is at your cost, unless the item is faulty or we sent the wrong thing — then we cover it.

How do I know which size to order?

Every product page has a fit note near the top telling you whether that style runs large, small or true. The size guide has the flat measurements in inches.

The quickest method: measure a pair you already own and like, lay it flat, and compare the waist and inseam.

What if it does not fit?

Send it back within 30 days and we refund you. If you want a different size instead, say so in your email and we ship the exchange as soon as we scan your return.

When do I get my refund?

Within 5 business days of us receiving and checking the return. It goes back to the payment method you used. Your bank may take another 1–2 days to show it.

Which payment methods do you take?

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. The full list is at the bottom of every page and it matches what you will actually see at checkout.

Is my payment secure?

Checkout runs on Shopify's own encrypted checkout. We never see or store your card details.

Are the colours on screen accurate?

Our photos are shot in daylight without colour correction, so what you see is close to what arrives. Screens vary, so a shade can read slightly warmer or cooler than it is.

Do you restock sold-out sizes?

Usually, on the core styles. Sizes that sell out on a seasonal colour often do not come back. If a size you want is gone, email us and we will tell you honestly whether it is worth waiting.

Can I cancel an order?

If it has not shipped yet, yes. Email support@saintnorda.com as fast as you can with your order number.

I received the wrong item or it arrived damaged.

Email us within 30 days with your order number and a photo showing the problem. We send a replacement at no cost, or refund you in full if we cannot replace it.

The 30-day promise

Wear it, sit in it, walk in it. If it is not right, send it back within 30 days, unworn and with tags on. Return shipping is at your cost unless the item is faulty or we sent the wrong thing. If we sent the wrong thing or it arrived faulty, we cover everything.

Read the policy