Terms of service
Last updated: August 7, 2026
These terms govern your use of saintnorda.com and every order placed through it. By placing an order you accept them. Please read the section on disputes near the end — it affects how any disagreement between us is resolved.
1. Who you are dealing with
This store is operated by Jawad Ecommerce, a sole proprietorship registered in the Netherlands, trading as Saint Norda.
- Chamber of Commerce (KvK): 77270223
- VAT: NL003179730B25
- Postal address: Disketteweg 14, 1033 NW Amsterdam, The Netherlands
- Email: support@saintnorda.com
The postal address is for correspondence. It is not a shop, and it is not a returns address — see our refund policy.
2. Who can order
You must be at least 18 and able to enter a binding contract. We sell to individual consumers for personal use. We may decline or cancel orders that appear to be for resale, and we may limit quantities per customer or per order.
We currently ship only to addresses in the United States.
3. Products and descriptions
We describe each product as accurately as we can, including its composition and flat measurements. Photographs are taken in daylight without colour correction, but screens vary, so a shade may read slightly differently on your device than it does in person.
Measurements are taken from the garment laid flat and can vary by up to half an inch between production runs. That variation is normal in clothing and is not a defect.
4. Prices
Prices are in US dollars. Sales tax is calculated at checkout where it applies to your state; shipping is shown separately before you pay.
Where a product shows a crossed-out price alongside a lower one, the crossed-out figure is a price at which we have offered that item. If we have made an obvious pricing error — a decimal in the wrong place, a figure that is plainly not a real price — we are not bound by it. We will contact you before processing the order and you can confirm at the correct price or cancel for a full refund.
We can change prices at any time. A change never affects an order you have already placed.
5. Discount codes
Discount codes are valid for the period stated, cannot be exchanged for cash, and cannot be combined unless we say so. We may withdraw a code if it is being used in a way it was not intended for.
6. How an order is formed
Adding an item to your cart does not reserve it. Stock is allocated when payment completes, so an item can sell out while it is sitting in your cart.
The confirmation email you receive after checkout acknowledges that we have your order. The contract between us is formed when we dispatch the item. If we cannot fulfil an order — because of a stock error, a suspected fraudulent payment, or a pricing mistake — we will tell you and refund you in full.
7. Payment
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay, and instalment payments through Shop Pay, Klarna and Afterpay. Instalment plans are agreements between you and that provider, on their terms.
Payment is taken in full at checkout. We do not see or store your card details.
8. Delivery
Delivery times and costs are set out in our shipping policy. The times we publish are estimates based on carrier performance, not guarantees. Risk in the goods passes to you on delivery.
9. Returns
Our refund policy forms part of these terms. In short: 30 days from delivery, unworn, unwashed, tags attached, email us first for the return address.
10. Warranty and liability
We warrant that products will be as described and free from material manufacturing defects when they arrive. Ordinary wear, damage from misuse, and damage from failing to follow the care instructions are not defects.
To the maximum extent the law allows, our total liability arising from any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, such as lost profit or lost opportunity.
Nothing in this section excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — including your non-waivable rights under the consumer protection law of your state.
11. Acceptable use of this site
Do not attempt to gain unauthorised access to our systems, scrape the site at a scale that degrades it for others, introduce malicious code, or use the site to break the law. If you find a security vulnerability, please email support@saintnorda.com rather than exploiting it; we will not pursue anyone who reports a genuine issue responsibly and does not damage or extract data.
12. Intellectual property
The Saint Norda name, our product photography, our copy and the design of this site belong to us. You may not copy, reproduce or use them commercially without our written permission. Reviews or photographs you send us may be used on the site and in our marketing; you can ask us to stop at any time.
13. Resolving a disagreement
Talk to us first. If something goes wrong, email support@saintnorda.com and give us 30 days to put it right. Almost everything is resolved at this stage, and it costs neither of us anything.
If that does not work. These terms are governed by the law of the Netherlands, where our business is established, and the Dutch courts have jurisdiction. This does not deprive you of the protection of any mandatory consumer law of the US state in which you live, including the right to bring a claim in your local small claims court where that court has jurisdiction.
Where a dispute is capable of being resolved by arbitration and both of us agree in writing to do so, it will be conducted on an individual basis. Neither of us will bring a claim as a class action or class arbitration against the other.
14. If part of these terms fails
If a court finds any provision here unenforceable, the rest continues to apply and that provision is read down to the narrowest form that is enforceable.
15. Changes
We may update these terms. The version that applies to your order is the one published when you placed it, and we keep the date at the top current.
Contact
Email support@saintnorda.com. We reply within one business day, Monday to Friday.
Jawad Ecommerce (sole proprietorship), trading as Saint Norda
Disketteweg 14, 1033 NW Amsterdam, The Netherlands
Chamber of Commerce (KvK) 77270223 · VAT NL003179730B25