Refund policy
Last updated: August 7, 2026
This policy applies to every order placed through saintnorda.com. It sits alongside your rights under applicable consumer law; nothing here takes those away.
The short version
You have 30 days from the day your order is delivered to send something back. The item has to be unworn, unwashed, and still carry its original tags. Email us first — we will send you the correct return address, which is not the same as the postal address at the bottom of this page.
What you can return
Any trouser bought at full price or on sale, provided it is:
- unworn and unwashed, with no marks, odour or pet hair
- still carrying its original tags, attached as they arrived
- returned within 30 days of delivery
Trying a pair on indoors over your own clothing is fine and expected. Wearing them out is not.
What you cannot return
- Items that have been worn, washed, altered, hemmed or tailored
- Items returned without their tags
- Items damaged after delivery through use, accident or improper care
- Gift cards
If a return arrives in a condition we cannot resell, we will contact you with photographs before doing anything. You can have the item sent back to you at your cost, or ask us to dispose of it.
How to return something
- Email us. Write to support@saintnorda.com with your order number and which item you are sending back. Tell us if you want a refund or a different size.
- We reply within one business day with the correct return address and a reference to write on the parcel.
- Send it back with a tracked service and keep your proof of postage. Untracked parcels that never arrive cannot be refunded, and we have no way to trace them.
- Send us the tracking number so we can watch for it.
Who pays for return shipping
Return postage is at your cost when you change your mind, order the wrong size, or simply do not like the item.
We pay it — and refund any postage you have already spent — when the item is faulty, damaged in transit, materially different from its description, or when we sent you the wrong thing. In those cases email us with a photograph and we will arrange it.
Refunds
Once your return arrives and we have checked it, we process the refund within 5 business days. It goes back to the payment method you originally used; we cannot refund to a different card or account. Depending on your bank or card issuer it can take a further 1–2 business days to appear on your statement.
We refund the price you paid for the item. Original shipping costs are refunded only when you return an entire order, or when the return is our fault.
Exchanges
We handle exchanges as a return plus a new order, because it is faster than holding stock aside. Tell us the size you want when you email us; we ship the replacement as soon as your return is scanned by the carrier, rather than waiting for it to reach us.
Faulty, damaged or incorrect items
Email support@saintnorda.com within 30 days of delivery with your order number and a photograph that clearly shows the problem. We will send a replacement at no cost to you. If we cannot replace it, you get a full refund including any shipping you paid.
If a manufacturing fault appears later — a seam that gives way, a zip that fails in normal use — write to us anyway. We look at those case by case and we would rather hear about it.
Cancelling an order
If your order has not shipped, we can usually cancel it. Email us as quickly as you can with your order number. Once a parcel is with the carrier we cannot recall it, and you will need to return it under this policy instead.
Refused and unclaimed parcels
If you refuse delivery or a parcel is returned to us because it went unclaimed, we refund the item price once it reaches us. The outbound shipping cost and any return charges the carrier passes on to us are deducted.
California residents
Nothing in this policy limits any non-waivable right you have under California law, including under the Song-Beverly Consumer Warranty Act. Where this policy and that law disagree, the law wins.
Questions
Email support@saintnorda.com. We reply within one business day, Monday to Friday.
Jawad Ecommerce (sole proprietorship), trading as Saint Norda
Disketteweg 14, 1033 NW Amsterdam, The Netherlands
Chamber of Commerce (KvK) 77270223 · VAT NL003179730B25
Postal address only. Do not send returns here — email us for the return address first.