Cancellation policy
Last updated: October 3, 2026
These terms apply when you choose Subscribe & Save on saintnorda.com. They form part of our terms of service.
How the subscription works
- You choose a supply and a matching delivery rhythm: 1 jar every 4 weeks, 2 jars every 8 weeks, or 3 jars every 12 weeks.
- Your subscription renews automatically. On each renewal date we place a refill order for the same supply, charge the payment method on your account and ship it to you.
- It continues until you cancel. There is no minimum term and no minimum number of orders.
What you pay
- First order: 50% off the regular price of the supply you choose, with free shipping.
- Every refill: 25% off the regular price, with free shipping.
- The exact amount of your first payment and of each recurring payment is shown on the product page, in your cart and at checkout before you pay. Sales tax is added where it applies.
- You are charged when each refill order is placed, not in advance.
Skip, pause or cancel
You are in control, and it should never take more than a minute.
- From your account: log in at saintnorda.com/account, open your subscription and choose to skip the next delivery, pause, or cancel.
- By email: write to support@saintnorda.com from the email address on your order and we will do it for you within one business day.
Changes apply to every refill that has not been placed yet. A refill that has already been placed cannot be cancelled, but you can return it unopened within 30 days for a refund under our refund policy. There is no cancellation fee.
Money-back guarantee
Your first order is covered by our 30-day money-back guarantee. If you claim it, we refund that order in full and cancel the subscription for you.
Changes to price or product
If we change the price of your subscription, we tell you by email at least 14 days before the change applies to your next refill, so you can cancel first if you prefer. If a product is out of stock or discontinued, we let you know and will not charge you for something we cannot ship.
Failed payments
If a payment fails, we try again over the following days and email you so you can update your payment method. If it keeps failing, the subscription is paused, not billed later for the missed period.
Questions
Email support@saintnorda.com. We reply within one business day, Monday to Friday.
Jawad Ecommerce (sole proprietorship), trading as Norda
Disketteweg 14, 1033 NW Amsterdam, The Netherlands
Chamber of Commerce (KvK) 77270223 · VAT NL003179730B25
Postal address only. Not a returns address.