Shipping policy
Last updated: August 7, 2026
Everything below applies to orders placed through saintnorda.com for delivery inside the United States. We do not currently ship anywhere else.
Rates and delivery times
| Destination | Delivery time | Cost |
|---|---|---|
| All 50 states, DC and US territories | 7–12 business days | Free over $95, otherwise a flat $6 |
One rate, one delivery window, everywhere we ship. Alaska, Hawaii and the territories can run a few days longer than the mainland, but you never pay more for them.
Delivery time is counted in business days from the moment your parcel ships, not from the moment you place the order. Weekends and public holidays do not count.
Processing
We pack and dispatch orders within 1–2 business days. Orders placed on a weekend or a public holiday are processed on the next business day.
During sale periods and around major holidays, dispatch can take an extra day or two. If a delay goes beyond that, we email you rather than leave you guessing.
Where your order ships from
Our products are manufactured and dispatched through established suppliers rather than from a warehouse we operate in the United States. That is the honest reason delivery takes longer than it would from a same-day retailer, and it is a large part of why our prices are what they are.
We would rather tell you this here than let you discover it from a tracking page.
Tracking
You receive an email with a tracking link as soon as your parcel leaves. It is normal for the first carrier scan to take up to 24 hours to appear, and for an international handover to go quiet for a few days in the middle of the journey. Neither means anything has gone wrong.
If tracking has not moved for more than five business days, email support@saintnorda.com with your order number and we will chase it.
Split shipments
If you order several styles they may occasionally ship in separate parcels, arriving on different days. You get a tracking link for each one, and you are never charged more than once.
Incorrect addresses
Please check your address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it while the order is still with us. Once a parcel has shipped, the address cannot be changed.
Parcels that cannot be delivered because of an incorrect or incomplete address are returned to us. We refund the item price once it arrives back, less the outbound shipping cost and any return charges the carrier passes on.
Failed delivery and unclaimed parcels
If nobody is available, the carrier will either leave the parcel in a safe place, leave it with a neighbour, or hold it at a local facility. Carriers typically hold parcels for 7 to 15 days before returning them to sender.
Lost parcels
If tracking shows your parcel as delivered but you have not received it, check with your neighbours and your building's mail room first — that is where most of them turn up. If it is genuinely missing, email us within 14 days of the delivery scan. We open an investigation with the carrier and keep you informed. Investigations usually take 5 to 10 business days.
Damaged in transit
If your parcel arrives damaged, photograph the packaging before you open it if you can, and email us within 30 days. We replace the item at no cost to you.
Sales tax and duties
Sales tax is calculated and shown at checkout where it applies to your state. There is nothing further to pay when your parcel is delivered — any import charges are settled before dispatch.
Questions
Email support@saintnorda.com with your order number. We reply within one business day, Monday to Friday.
Jawad Ecommerce (sole proprietorship), trading as Saint Norda
Disketteweg 14, 1033 NW Amsterdam, The Netherlands
Chamber of Commerce (KvK) 77270223 · VAT NL003179730B25
Postal address only. Not a returns address — see our refund policy.